Packaging
Our meats are shipped frozen in an insulated carton with dry ice. We are currently using an environmentally friendly, biodegradable insulation product made from Non-GMO corn starch. You can dissolve it in water, wash it down the drain, add it to the compost pile, burn it, etc...
Dry Ice
To ensure your meat stays frozen, we ship orders with Dry Ice or another appropriate coolant. Depending on your location and weather conditions, a small amount of Dry Ice may remain upon delivery. Please handle with care—avoid direct contact with bare hands. Any remaining Dry Ice should be disposed of in a well-ventilated area.
Scheduling
We process and ship orders on Monday and Tuesday to help prevent weekend delays. Most orders arrive between Wednesday and Friday. To ensure the best possible service, we also avoid shipping during major weather events and peak holiday times like Thanksgiving and Christmas.
Tracking
To ensure you receive your shipping confirmation, please provide a valid email address when creating your account. Once your order ships, you’ll receive an email from us with tracking details, along with a separate email from UPS. You can track your package directly on the UPS website and even sign up for delivery notifications. Upon receiving your order, please unpack it promptly and store your perishable items in the freezer as soon as possible.