Recue Hens available in March | Free Shipping on orders over $175.

Shipping / Delivery

How do you ship perishable goods?

All meat is frozen and shipped in biodegradable cold storage packaging with dry ice to ensure it remains frozen during transit. Orders are shipped via UPS, on Mondays and Tuesdays to prevent potential weekend delays. Our packaging is designed to keep your order frozen for up to 5 days, though most deliveries arrive within approximately 3 days.


What is the cost of shipping?

We offer free delivery on orders over $175 within the contiguous U.S. (lower 48 states). For orders under $175, a flat shipping fee of $20–$28 applies, based on your location. Orders to Hawaii and Alaska are shipped via UPS 2nd Day Air, with shipping charges estimated at checkout.


Where do you ship your meats?

We are able to ship our pasture-raised products throughout the United States, including all continental U.S. states. We also offer shipping to Hawaii and Alaska via UPS 2nd Day Air. If you have any issues placing your order online, please don’t hesitate to call us, and we’d be happy to assist you over the phone.


If I live in the DFW area, can I pick up my order?

Absolutely! In fact, we'll even give you a discount if you are able to pick up your order. We are happy to pass on the savings of storing, packaging, and shipping. To qualify for this special pricing, you must pick up your order from our farm in Midlothian, TX. Just select "On-Farm Pickup" as your delivery method and the discount is automatically reflected in the price of your chicken. Please contact us prior to coming to schedule an appointment.


What do I do if my package is delayed?

We pack enough dry ice to keep your meat frozen for an extra day or two. If your package is delayed, check the contents upon arrival. If the meat is still partially frozen and cold, it’s safe to refreeze and store. If it’s fully thawed, at room temperature, or has an odor, we do not recommend consuming it. Please contact us to check about a replacement.

Products

What is "Pasture-Raised" chicken?

While there is no official definition for the term "Pasture-Raised." Less than 1% of the chicken sold in the US is actually raised on a pasture of any kind. We go by APPPA's recommendation for pasture management and even exceed their recommended space requirements. Basically, once old enough, the chickens spend 100% of their time on pasture. They are moved to fresh pasture at least once a day. The chickens can eat as much grass as they want, get sunshine, bugs, and take dust baths. They get to express their natural behavior in a low-stress environment. This management adds both the nutrition and flavor that our customers have come to enjoy.


What's in your supplemental chicken feed?

We make our special Lectin-Light feeds on-farm so we know exactly what's in them. Our feeds have been formulated by a qualified nutritionist from a mixture of low-lectin ingredients on Dr. Gundry's "Yes" list. Our feeds contain Organic Millet, Organic Sorghum (Milo), Organic Hemp Seed Meal, Wild Caught Sardines, Wild Crabmeal, Organic Extra Virgin Olive Oil, plus all the essential minerals, vitamins, and amino acids for healthy productive chickens.


How is your chicken prepared and packaged?

Our chickens are processed at a USDA facility. Similar to purchasing a whole chicken at the store, they are cleaned and ready for roasting. The whole chickens come complete with the neck and the giblets are removed. Chicken parts come vacuum-sealed in the quantities shown in the product descriptions. All poultry products are uncooked, frozen, and vacuum-sealed.


What do you consider grass-fed/finished and how is that different than what is available at the store?

Many of the beef products labeled "grass-fed" at the supermarket come from cattle that are raised on grass but then finished in a feedlot with corn or grain. This practice contradicts the true meaning of "grass-fed." When we say "grass-fed/finished," we mean that our cattle eat ZERO grains throughout their entire lives. We even take extra care to source minerals that are free from grain by-products. If you buy "grass-fed" beef elsewhere, be sure it’s also labeled "grass-finished" or "100% grass-fed" to ensure it aligns with the standards you're looking for."

Storage

How much freezer space do I need for a side of beef?

A side of beef is typically 140 - 150 lbs. In general, you should plan on 1 cubic foot of freezer for every 30 lbs of meat. We recommend a medium-sized chest freezer of at least 7 cubic feet for a side of beef. Chest freezers are much less expensive, however, upright freezers are easier to sort through and find what you are looking for. We've also created an Email Series that walks you through the whole process of Bulk Beef and help determine if it's right for you.

How long do your eggs last?

Go ahead and stock up! Our farm-fresh eggs can easily last two months or longer. Something you may not know is that most eggs purchased at the store are already 4-6 weeks old. In fact, they can be up to 60 days old when you buy them. We collect, wash, and refrigerate our eggs the same day they are laid to help them last even longer. Shipped eggs are unwashed and shipped within days of being laid.